Deliveries on working days (Monday to Friday)
Morning period (8 a.m. to 1 p.m.) For orders completed by 10:00 p.m.
Evening period (12 a.m. to 6 p.m.) For orders completed by 3:00 p.m.
Evening period (18 a.m. to 10 p.m.) For orders completed by 6:00 p.m.
* Depending on the order volume of the day, the time limit for completing an order
for the same day at night time closes at 5:00 p.m. (or even earlier).
Please contact our Customer Service Center.
Morning period (8 a.m. to 1 p.m.) Orders completed by 10:00 p.m.
Evening period (12 a.m. to 6 p.m.) Orders concluded no later than 1 p.m.
Depending of the order volume, the Saturday deadline may end before 1:00 p.m.)
Attention - On commemorative dates, such as: Mother's Day, Father's Day,
Valentine's Day, Children's Day, Teacher's Day, Secretary's Day, etc, we recommend
that your request be made as far in advance as possible to avoid rescheduling
Make sure, when ordering, that the recipient is in the place informed
To receive the order or someone in charge (relative, concierge, receptionist).
If FlorEncanto is not successful in delivering the products, a second
Delivery, to be scheduled according to the possibilities available at the time, with
(Freight calculated according to the site's zip code). If, however, Florencanto
Unable to effect this delivery, will undertake to make the order available
Of the recipient to be withdrawn within a maximum period of 24 hours at a place
To be informed later. There will be no refund of the amount paid and we will not be able to
To be held liable for damage suffered by the flowers as a result of the delay in
If, for any reason, Florencanto is required to
Floral arrangement or packaging as a result of the lapse of time will be charged a
Additional symbolic fee of R $ 30.00.
- Florencanto customer can check the status of your order on the website itself
of the company, visualizing information such as - product in preparation, order in
transit, date of delivery, name of the recipient, etc. This differential aims to bring
greater transparency and tranquility to the process. When we finish the delivery process,
we will send you an email, confirming the date of delivery and the name of the recipient.
- If the recipient refuses the product, we will not be able to refund the paid out
- FlorEncanto will arrange the delivery of the flowers to the indicated address, without guaranteeing, however, that this delivery is done in hand of the recipient,
as we will be subject to the rules existing at each delivery location.
- FlorEncanto guarantees the delivery of the products on the specified date, without, however,
guarantee the the exact delivery time. We will do our best to deliver your order in the period (morning / afternoon / night) suggested in the act of the same.
If there is interest in hiring delivery services by appointment, please demonstrate such interest during your order application and bear an additional fee.
In addition, even by choosing the scheduled time, the customer is aware that there may be a variation of twenty minutes earlier or later than the specified time.
- If FlorEncanto is not successful in delivering the products, a second installment, to be scheduled according to the possibilities available at the time,
with additional cost (freight calculated according to the site zip). If, however,
Florencanto is unable to effect this delivery, it will undertake to leave the order available to the recipient to be withdrawn within a maximum period of 24
hours at a place to be informed later and there will be no refund of the amount paid